1. Registration
1. To create an account click on the "Register" button in the upper right corner of the main page. Enter your E-mail, create your Username and Password. Register, wait for activation email, after you received email activate your account by clicking on the link in email. Welcome to Xmlgold.
2. Login
1. To enter the website click on the «Sign in» button in the upper right corner of the main page. Enter Your account name and Password, then click on «Log in».
3. Forgot password?
1. Go to our Login in page and select password recovery or use direct link here,follow instruction and receive your new password.

1. How to place order

To make bank transfer:

1) You have to register. If you are already a member, you need to sign in using your login.

2)To send us a bank wire transfer you need to go through the verification here - https://www.xmlgold.is/en/account/index#documents. Only verified customers may send us bank wire transfers.

3) On the main page in the section «Sell" choose Bank Transfer and fill in all required fields. In the right section "Buy" choose the currency You would like to buy.

4) Enter security code and click on «Continue» button.

1. Verification process

To send us a bank wire transfer you need to go through the verification here

Only verified customers may send us bank wire transfers.

We check documents within 24 hours from Monday to Friday.

On the home page, close to logos of payment systems there is a Show exchange rates button. Click on it to see exchange rates.

All data is securely encrypted and transmitted via a secure protocol. No one can know it except you and Xmlgold.is

If more than one hour elapsed, and you have not received your exchange:

1) Check whether you have specified correct account number.

2) Contact customer support and specify the reference of the exchange operation if necessary.

You did not complete the transaction within 24 hours

You sent an incorrect amount, and our system does not recognize your payment as a correct one

Bitcoin transfer is not an instant, it can be transferred from a wallet instantly but it needs to get 3 confirmations from bitcoin network and then it will be automatically accepted by our system and exchanged to an e-currency if your choice.

Bitcoin exchange takes about 30 minutes, as bitcoin need to get some confirmations from its network.

The exchange is automatic and instant as usual, but sometimes we do not receive the full response by API and the exchange goes for a manual processing, also Perfect Money holds some payments for security reasons and completes them manually, in this case the exchange goes to the manual mode as well and if you have placed your order at night time then your order will be completed in the morning, our working time begins from 10 AM Spanish time to 10 PM.

If you send less bitcoins than it is on your initial order, then your exchange will be handled in a manual mode and will be delayed till our admin completes it with the less amount you sent, thus we suggest all our customers to send the exact amount as you entered in to your exchange order.

We need just 1 bitcoin confirmation from the bitcoin network and our system is completing an exchange automatically in 99% cases, the 1% is when our system fails in some reason...

Yes the bitcoin reserve is real and as well as other reserves are real, the reserves are actually bigger than you see, just in case we keep more to avoid delays if for example a customer A sends an order and customer B as well as customer C and one or two of them wont get his order completed due to a lack of the currency reserves.

First of all we send a bank wire as SHARED, it means we pay only our bank fees and when your bank receives the wire they charge their fee as well, it is only for the USD wires. All EUR bank wire payments arrive exactly as we are sending them. Also is some cases when the money goes to some exotic country, then it goes through 2 different correspondent banks and they may charge their fee as well.

This is the part we do not like mostly, as all USD wires are being sent and received through the intermediary banks in US New York and sometimes they hold the money for no reason for weeks. We cant do a thing in this case, only thing we can do is to recall the funds and refund the initial payment to our customer. We have no issue with EUR bank wires, they are fast and are delivered on time as well as the sending cost is much cheaper, therefore we suggest our customer to use EUR bank transfers instead of USD, it is a non sence to send a USD wire to us if you live in an European county and vice versa...

You do not need to log in, but to have a larger sending limit then you should be logged in, also there are many other benefits, but which makes it better is that when you are logged in to the xmlgold account then all your beneficiaries you have ever sent money are saved and you can edit them with just one click, it is good feature when you sending frequently wires to the same beneficiary.

All EUR and SEPA payments are preferred with XMLGold as EUR is being transferred fast and without delays like USD which are held in US Banks, with EUR we do not face such issues only except lack of the full beneficiary details, meaning the beneficiary details must be sent in full, such as the address, post code, bank address, PO Boxes are not accepted. We do not charge any conversion commission on an incoming EUR payments, and even if you live outside Euro zone or in an another country it is always better to send EUR bank transfer to us, our EUR to USD rate is taken from xe.com

We process Bank Transfers within 72 Hours as fast as possible, if the order was placed during weekends or Holidays, then there could be delays, banks do not work on weekends anyway, so the wire is being sent to the bank on Monday, sometimes they are processed faster and sometimes with a small delay.

If you are a new customer and sending money to us as a first time, then your funds will be on hold for 48 Hours, as soon as the funds are being cleared your order will be completed asap.

This will prevent from bank payments fraud which we are receiving quite often..

Yes you can get a refund, but refunds are processed within 2 weeks and there is a fee of 50 EUR an administration cost.